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Conversations with Your Constituents (Webinar)
Published by Texas Healthcare Trustees



Summary
Local citizens are not shy about approaching hospital board members at coffee, while shopping, at the ballgame or pumping gas. Are you ready with concise, affirming messages about how your hospital is doing? Have you anticipated the types of questions and comments that are most likely? Has the board agreed upon the messaging expected from all board members about your hospital? Dr. Wallace will help board members understand how to manage these conversations, deal with dissatisfied citizens and demonstrate board leadership in your responses. Every citizen conversation is a marketing event!

Presenters
Les Wallace, Ph.D.
Les Wallace, Ph.D. is president of Signature Resources and author of Principles of 21st Century Governance. In 30 years as university professor, hospital administrator and global business consultant Dr. Wallace has earned a reputation of getting to the critical issues and brining the latest in practice advice to his audiences and clients. A veteran consultant on executive leadership and high performance governance he has worked with over 300 board of directors. He is a frequent coach to CEOs on...More
Originally Published
October 21, 2015

Program Titles and Supporting Materials
This program contains the following components:
  1. Conversations with Your Constituents - Video
  2. Conversations with Your Constituents - PPT

How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

 Click on jurisdiction for specific details  
THT


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