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Trustee Online - Quality and Patient Safety Module
Published by Texas Healthcare Trustees

Welcome to TRUSTEE ONLINE, providing 24/7 education for hospital and health care trustees. The Quality and Patient Safety module is one in a series of nine different modules. Exceptional boards add significant value to their organizations! They advance the common good with uncommonly good work.

Quality improvement and enhancing patient safety are constant activities, and the board must remain engaged and lead initiatives to continuously improve performance and patient outcomes. The board should make quality and patient safety a primary focus for the hospital and hold management accountable for making improvements.

This module covers:
• Board responsibilities;
• Achieving quality and patient safety;
• Quality and patient safety metrics - what trustees should ask for;
• Quality reporting and accountability;
• Patient and family engagement;
• Accrediting organizations; and
• Much more!

Those who purchase this module will also receive one free copy of the corresponding guidebook.
*To order additional copies of the Trustee Guidebook series, click here.

This module of TRUSTEE ONLINE was underwritten by a contribution from Merritt Hawkins and Staff Care, AMN Healthcare companies. Healthcare Governance Academy, a trademarked organization under Texas Healthcare Trustees, partnered with Merritt Hawkins and Staff Care, the nation’s leading physician staffing and consulting firms, to bring tools to hospital board members. Their contribution of leadership, resources, and expertise has made this project possible.

Merritt logo Staff Care logo

Credit Information
Participation in this program will be credited towards advancement, or recertification as a Certified Trustee. For more information about the process please click here or contact Amy Eskew at THT, 512/465-1041 or

In order to receive TRUSTEE CERTIFICATION credit, you must go to the assessment portion and a certificate for one hour of certification credit will be available for you to print out. Fax or email your Certificate of Completion to 512/692-2556 or to receive credit for this event.

Amy Boykin
Amy Boykin serves as VP of Quality and Care Management for CHC. In this role, she guides clinical excellence for CHC affiliated hospitals and provides consulting services to Community Hospital Consulting clients. Amy brings 28 years of experience in...More
Greg Campbell
Greg Campbell is President & CEO of Rainmaker, Inc., an investment and advisory firm he founded in 1995 and continues to serve as Managing Partner of the North Texas Opportunity Fund. He currently serves on the boards of several companies including,...More
Dr. Ken Davis
Dr. Ken Davis serves as the Chief Medical Officer for San Antonio Methodist Healthcare, an eight-hospital system with over 2000 beds and 3000 physicians on staff.
Susan Roden, MSN, RN, RN, HACP
Susan Roden, MSN, RN, HACP is Director of Quality for Baylor Scott & White Health Brenham
Charlotte Carr, BSN, RN
Charlotte Carr, BSN, RN is Director of Nursing and Infection Prevention & Control for Baylor Scott & White Health Brenham
Tim Lancaster
Tim Lancaster serves as President and Chief Executive Officer of Hendrick Health System in Abilene, Texas. The healthcare system includes a 500 bed medical center and employs approximately 2,900 people.
Ann Asnaashari, RN, MS, CPHRM, CPHQ, HACP, NEA
Ann Asnaashari, RN, MS, CPHRM, CPHQ, HACP, NEABC is Director of Quality & Patient Safety for Memorial Hermann Sugar Land Hospital
Malisha Patel, FACHE
Malisha Patel, FACHE is Chief Operations Officer for Memorial Hermann Sugar Land Hospital
Originally Published
April 28, 2014

Program Titles and Supporting Materials
This program contains the following components:
  1. Assessment
  2. Assessment Answer Key
  3. Certificate of Successful Completion
  4. Overview - Video
  5. Board Responsibility - Video
  6. Achieving Quality - Video
  7. Measurement of Quality - Video
  8. Quality Reporting - Video
  9. Patients and Engagement - Video
  10. Accrediting Organizations - Video
  11. Board Responsibility - PPT
  12. Transforming Quality and Performance - PPT
  13. Quality Reporting and Accountability - PPT
  14. Measurement of Quality and Patient Safety - PPT
  15. Accrediting Organizations - PPT

How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

 Click on jurisdiction for specific details  

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